Accidental Expert

I spend a lot of time on the phone for my job. It's not my favorite part of the job description. On the other hand, it isn't my least favorite part either. My least favorite part: "Please continue to hold for the next available representative. Your call is important to us." Then cue the awful music they've selected.

However, not all hold music was created equal. Some companies have audio books playing, others (BYU) have nice classical music, still others apply the tried and true cheap jazz music. I'm going to take this opportunity to give out the awards for best and worst.

BEST: Today I called a company (Newegg) and their hold "music" was the sound of rainfall and thunder. I grew up falling asleep to that sound. I might call them back next time I'm stressed.

WORST: Xerox LLC has become the reason I have a blacklist. They play the same pointless 25 second segment of uninspiring music over and over again interrupted only by a woman telling you why Xerox is the best. They aren't the best. They are the worst. That makes them liars and horrible selectors of music.

I didn't mean to become an expert on hold music. It just happened. I don't think that's a skill I can put on a resume.